Delivery to you is via the Royal Mail Parcel Service. We dispatch items within 2-3 working days. If you have an urgent order we advise you to contact us by email and we will accommodate you as best we can.
United Kingdom & Europe
UK - Your Kneepal will be sent using Royal Mail Regular Parcel delivery service within the UK at a flat rate charge of £4.99 (incl VAT) per Kneepal.
EU - Shipping to Europe is at a flat rate of £10.99 (incl VAT) per Kneepal
Special / Tracked deliveries can be arranged on request, which will be priced at the time of the request, and will be for the customers account. You will be able to track your parcel's progress on the Royal Mail website with your tracking number which will be provided in your confirmation of shipping email.
International - For shipping outside the EU please contact us at email@example.com for a quote.
If you wish to contact us regarding delivery of your order please email firstname.lastname@example.org.
REFUND AND EXCHANGE POLICY
We believe in the quality and uniqueness of our product and are excited that you share our passion for your knees' needs!
We will gladly refund or exchange your products if you are not happy with your purchase within 7 days of purchase - provided the original packaging and product is still intact.
Exchange transport costs occurring via Royal Mail, or courier are at the customer’s expense.
Please retain your proof of purchase as you will need that to be eligible for a refund or exchange.